Customer Service Representative (CSR) - GraPARI Sorong

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI Sorong team. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries, and resolving their issues with a smile. This is an exciting opportunity to be part of a dynamic team in Sorong, Papua Barat, where your skills and dedication will make a real difference.

At Infomedia Nusantara, we are committed to providing top-notch customer service. As a CSR, you will be the first point of contact for our customers, ensuring their needs are met efficiently and effectively. You will handle calls, emails, and in-person interactions, using our customer relationship management (CRM) system to track and manage customer data.

Join us in Sorong and be part of a team that values your contributions and helps you grow professionally. We offer a competitive salary and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Use the CRM system to log and track customer interactions and resolve issues.
• Provide information about products and services to customers.
• Assist customers with account management and billing inquiries.
• Maintain accurate records of customer interactions and data.
• Collaborate with other departments to ensure customer needs are met.
• Adhere to company policies and procedures.
• Provide exceptional customer service and support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Proficiency in using CRM systems.
• Ability to work in a fast-paced environment.
• Fluency in Indonesian and English.
• Valid SIM (Surat Izin Mengemudi) and willingness to travel.

🛠️ Keahlian

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